Support Services
What We Offer
Life-time technical & service support
Comprehensive engineering support throughout your machine's lifetime — from annual maintenance and on-site visits to remote diagnostics and rapid technical response.
Comprehensive Service Options
Annual maintenance visits, training programs and onboarding support to boost machine performance and safety.
Skilled Support Team
We have a dedicated team available to deliver rapid support for technical issues.
Customer Engagement
Our goal is to develop a relationship where we’re not just a supplier, but a trusted partner — the first name you think of when you need reliable technical expertise and service.
Service Delivery Methods
On-site engineering visits or remote support — we’re available when and where you need us.
Stocked spare parts & consumables
Keeping you running — from recommended stock holding to precision-engineered components manufactured in-house to exacting standards.
Recommended Stock Holding
We recommend you hold a reliable stock of essential spares and consumables on site — we’ll work with you to identify what’s needed and set appropriate inventory levels to support uninterrupted operations.
Availability & Reliability
Rautomead maintains a comprehensive inventory of critical spares, consumables and mechanical and electrical components to ensure minimal downtime and rapid order fulfilment for our customers.
In-House Manufacturing
Our in-house machine shop facilities allow us to produce a wide range of critical components.
Call-Off Agreements
We can offer annual call-off agreements to maintain pricing and availability by pre-ordering stock, with flexible delivery schedules to suit your needs.
Precision-Engineered Components
Critical graphite and mechanical parts manufactured in-house to exacting standards, ensuring perfect compatibility with your Rautomead casting system.
Equipment up-grades
Extend your machine's lifespan with strategic upgrades that keep it compatible, serviceable and efficient for years to come. We work with you to identify the right improvements for your specific production needs.
Performance Upgrades
Targeted improvements to increase throughput, enhance product quality and reduce operational costs on your existing Rautomead equipment.
Future-Proofing
Modernise control systems, update software, and integrate new technologies to keep your machine compatible and efficient for years to come.
Training
Comprehensive training programmes for your existing and new personnel — ensuring your team has the knowledge and confidence to operate and maintain Rautomead equipment safely and efficiently.
Operator Training
Hands-on training programmes covering machine operation, daily procedures and safety protocols for new and existing operators.
Maintenance Training
Technical training for your maintenance team covering routine servicing, fault diagnosis and preventive maintenance schedules.
Onboarding Support
Structured knowledge transfer during commissioning and startup to ensure your team is fully equipped from day one.
Process optimisation
We work closely with customers to identify opportunities for process optimisation which improve efficiency, product quality and production consistency.
An example of process optimisation
A current example of this is supporting precious metals refiners and manufacturers in the transition from traditional silver pouring methods to the continuous casting of silver billets. This modernisation process can deliver improved yield, greater production efficiency, enhanced product quality and reduced operating costs. Drawing on our technical expertise and industry knowledge, we can help customers evaluate, implement and optimise production processes to achieve measurable operational improvements. Please contact our team to discuss how we can help improve your casting processes.
Packing & Exporting
From secure packing to global logistics, we ensure your equipment and spares arrive safely and on time — wherever you are in the world.
Efficient Export Packing
A fully equipped Packing Department ensures goods are packed securely for export. Emphasis on next-day dispatch adds speed and reliability.
Global Shipping Expertise
A dedicated, accredited Shipping Team capable of handling worldwide logistics to deliver equipment and parts to any destination.
Your dedicated support team
Get in touch with our experienced team for technical support, spare parts and service enquiries.
Technical Services Team Leader
Nick Gibson
Nick joined Rautomead in 2018 as a Commissioning Engineer, progressing to Project Engineer and has established an array of experience and technical skills during his career at Rautomead.
Account Sales & Customer Relations Specialist
Nicky Moir
Nicky joined Rautomead in 1987 and was made responsible for sales of spare parts & tooling in 2001. Nicky was promoted to her newly created current role in May 2025. Please contact Nicky to request a quotation or to place an order for spare parts or tooling items.